C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
Job Title : Sales and Customer Service Representative
JobID : MICJOE
Industry : One-Stop Solution Service Provider
Location : LATAM
Hours : EST business hours
Pay rate : $5/hr + commission to be determined
Target Start : As soon as possible
About the Client:
The client is a trusted provider of maintenance and repair services tailored to the restaurant industry. With a focus on reliability and efficiency, they help restaurant owners ensure their operations run smoothly by addressing critical maintenance needs. Leveraging innovative solutions and a commitment to customer satisfaction, the client supports businesses in creating seamless dining experiences.
Role Overview
The Virtual Sales Representative will play a key role in following up on leads and handling incoming calls, ensuring exceptional customer service and effective sales outreach. This position involves extensive email and call communication with restaurant clientele and contractors.
Responsibilities
- Respond to incoming calls and follow up on leads generated from email campaigns.
- Manage customer interactions using Zoho CRM (training provided for quick learners).
- Conduct high-volume email and phone outreach, with 600 daily emails targeting the Atlanta market.
- Provide excellent customer service, particularly when dealing with challenging clients.
- Collaborate with team members to improve processes and achieve sales goals.
Qualifications
- Language Skills: Bilingual in English and Spanish.
- Typing Proficiency: Minimum 60 WPM (typing test required).
- Customer Service Experience: Experience working with restaurant clients or contractors preferred.
- Technical Skills: Familiarity with CRM software (Zoho preferred, but Salesforce or similar acceptable).
- Communication Skills: Strong verbal skills with the ability to handle high-volume calls and maintain a positive demeanor.