About the Client: The client is an innovative company dedicated to helping private inventors transform their ideas into marketable products. They specialize in guiding clients through a comprehensive three-stage process that includes researching the feasibility of inventions, developing and protecting those inventions, and marketing them to key platforms such as Shark Tank and various manufacturers. Key Responsibilities- Serve as the primary point of contact for client inquiries and concerns.
- Handle inbound and outbound client communications via phone, email, and online platforms.
- Oversee and coordinate independent patent attorneys and their teams, ensuring deadlines, documentation, and case milestones are met.
- Monitor legal case progress, following up with attorneys to ensure timely task completion.
- Utilize legal case management and CRM software to track and organize client interactions.
- Effectively de-escalate and resolve complex client issues with professionalism and empathy.
- Ensure compliance with legal policies, confidentiality agreements, and data security protocols.
Qualifications- Experience: 3+ years in a client-facing role within a legal firm or professional services environment.
- Project Management: Strong ability to coordinate legal teams, track deadlines, and ensure case progression.
- Conflict Resolution: Proven experience in de-escalating tense situations and handling complex customer concerns.
- Communication: Excellent verbal and written communication skills to effectively liaise between clients and legal professionals.
- Technical Proficiency: Experience with CRM systems, legal case management software, and office productivity tools.
- Problem-Solving: Analytical mindset with the ability to manage challenging client issues independently.
- Attention to Detail: Strong organizational skills with the ability to multitask in a fast-paced environment.
Preferred Qualifications- Familiarity with legal terminology and patent-related processes
- Experience in customer retention and complaint resolution strategies.
- Bilingual skills are a plus.
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