Job Title : Technical Support Representative

Job ID : TSRSTF

Industry : IT industry

Location : PH

Hours : 8 AM - 5 PM EST or 9 AM - 6 PM EST, Monday to Friday

Pay rate : $7/hour

Target Start : Second week of November

About the Client:

Quantiv Networks provides comprehensive IT services to professional services firms. We are dedicated to ensuring our client's technology is secure, data protected, and computer systems run smoothly, enabling them to focus on their core business activities.

Role Overview
We seek a Technical Support Virtual Assistant (VA) based in the Philippines to join our team starting mid-November. The ideal candidate will be responsible for customer support, addressing IT issues and errors while ensuring the security and privacy of our clients and their partners.

Responsibilities:

• Provide technical support and troubleshoot IT-related issues for clients.
• Communicate effectively with clients to understand and resolve their IT challenges.
• Ensure the protection of sensitive client data through security best practices.
• Assist in maintaining a high standard of customer service and cyber security.
• Proactively identify problems before they affect the entire organization.

Desired Skills and Experience:

• Strong background in IT; familiarity with common technical issues and solutions.
• Excellent command of the English language, both written and verbal.
• Ability to work in a quiet environment free from distractions.
• Capable hardware to support required software.
• Experience in customer service is a plus.
• Awareness of security and privacy measures is critical.

If you are passionate about IT and customer support and meet the above requirements, we would love to hear from you!