C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.


" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

Job Title : Front End Coordinator

Job ID : JAKSTF

Industry : Healthcare

Location : Remote-LATAM

Hours : Monday to Friday, 9:00 AM to 5:00 PM PST

Pay rate : $6/hr-$7/hr

Target Start : First week of December - Thanksgiving break on 11/28

About the Client:
The Client provides telehealth services specializing in mental and behavioral health, as well as ECM (Extended Care Management) services. The company's focus is on supporting individuals, particularly within the Medicaid population. They strive to offer compassionate care and exceptional service to those in need of mental health support.

Position Overview:
This individual will provide essential front-desk support, manage client onboarding, handle incoming calls, and ensure smooth client coordination. This is an excellent opportunity for someone empathetic, detail-oriented, and who thrives in a customer-focused environment.

Key Responsibilities:

• Call Management: Answer incoming calls, check voicemail, and make callback requests.
• Client Onboarding: Guide new clients through the onboarding process and provide initial support.
• Referral Monitoring: Monitor, respond to, and manage referrals from partner organizations (e.g., Kerasala).
• Client Coordination: Redirect existing clients to appropriate team members as needed.
• Admin Support: Maintain accurate client data, manage documentation, and assist with enrollment packets.

• Communication: Maintain clear, professional communication with clients, team members, and external partners.

Qualifications:

• Bilingual: Fluency in both English and Spanish is essential.
• Empathy: Ability to relate to clients from diverse and challenging backgrounds, showing understanding and support.
• Communication Skills: Strong verbal and written communication skills, ensuring clarity in all interactions.
• Detail-Oriented: Exceptional attention to detail, especially when handling client data and documentation.
• Call Center or Reception Experience: Previous experience in a call center, customer service, or mental health reception is preferred.
• Tech-Savvy: Comfortable with online tools such as Google Sheets, email, and phone systems.
• No Degree Required: This position does not require a degree, though relevant experience is valued.

Work Schedule and Training:

• Training: 2-3 weeks of initial training, including shadowing current team members and understanding the onboarding and call management processes.
• Weekly/bi-weekly team meetings via Zoom for continuous integration and support.