Job Title : Dispatch and Social Media Admin Specialist

JobID : LAMANA

Industry : Professional Cleaning

Location : PH

Hours : Monday-Friday, 8:00AM - 5:00PM EST

Pay rate : $1000/month

Target Start : ASAP

About the Client:

The Client is the leading property services provider for short-term rentals in Sevier County, Tennessee, supporting over 600 properties and partnering with 239 property managers. With a dedicated team of 40-45 cleaners, inspectors, and maintenance staff, they deliver exceptional cleaning and maintenance services tailored to vacation property owners' needs. Known for their reliability and innovation, The Client ensures properties are always guest-ready, setting the standard for quality in the region.

Primary Responsibilities: Dispatch Operations:

• Handle after-hours emergency calls (inbound/outbound).
• Schedule and manage appointments for cleaning and maintenance tasks.
• Sync bookings and calendars with the Resort Cleaning software.

Administrative Support:

• Check payroll for housekeepers and inspectors.
• Follow up on subtasks and ensure timely completion.
• Generate various reports (e.g., cleaning, deep cleans, pet hair audits).
• Maintain and audit spreadsheets and filters for accuracy.

Customer and Team Communication:

• Respond to phone calls and inquiries for the maintenance department.
• Provide support via Slack to field staff and team members.
• Upsell additional services to property managers when appropriate.

Marketing & Social Media Management:

• Assist with marketing tasks, such as outreach and campaign coordination.
• Manage and update social media pages with relevant content.
• Create and schedule posts to engage with property managers and guests.
• Monitor engagement and respond to inquiries on social media platforms.

Qualifications Required Skills:

• Excellent computer proficiency and the ability to adapt to new software.

Technical Tools:

• ResortCleaning, Evolve, HubSpot, Aircall, Slack, and Excel/Google Sheets.
• Strong organizational skills and attention to detail.
• Effective communication skills.
• Ability to handle high-pressure situations during after-hours emergencies.

Technical Requirements:

• Reliable high-speed internet connection.
• Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet.

Preferred Experience:

• Familiarity with short-term rental operations or property services.
• Previous experience in dispatch, administrative support, customer service, or social media management.