Job Title: Virtual Receptionist Team Leader

Job ID : IOHVRTL

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (1-hour break, two 15-minute breaks)
Days Off: Saturday & Sunday

Offer: $1000/month

Job Summary:

You will be responsible for supervising and guiding a team of Virtual Receptionists, ensuring they deliver exceptional service while meeting performance targets. Your leadership will contribute to the overall success of our organization by fostering a positive and productive work environment.

Key Responsibilities:

• Supervise and lead a team of Virtual Receptionists, providing coaching, support, and guidance to ensure team success.
• Monitor and evaluate team performance
• Develop and implement strategies to improve team performance
• Conduct regular team meetings to communicate updates, share best practices, and address challenges.
• Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
• Handle escalated customer issues and complex inquiries, ensuring they are resolved promptly and effectively.
• Collaborate with other team members to share customer feedback and insights to help improve products, services, and processes.
• Prepare and maintain reports on team performance and key metrics for management review.
• Assist in the recruitment and onboarding of new team members.

Qualifications:

• Bachelor's degree or equivalent work experience preferred.
• Proven experience in a call center environment
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities
• Proficiency in call center software and customer relationship management (CRM) tools.
• Strong organizational and time management skills.
• Leadership and coaching skills to motivate and develop team members.
• Flexibility to work shifts, including evenings and weekends if necessary.