About the Company
The client is a licensed and insured home improvement company based in Silver Spring, Maryland, serving the Washington, D.C., Maryland, and Virginia areas since 2014. They specialize in a wide range of services, including handyman repairs, kitchen and bathroom remodeling, HVAC, plumbing, electrical work, and deck construction. Known for their competitive pricing, superior craftsmanship, and commitment to customer satisfaction, the client has established a reputation for delivering reliable and professional home improvement solutions.
Position Overview
We are seeking an experienced Operations Manager to systematize and streamline business operations, enhance subcontractor management, and improve overall efficiency. This role is key to helping Dennis restructure the company’s internal systems and workflows to support growth and ensure consistent, high-quality service delivery.
Key Responsibilities
- Develop and implement Standard Operating Procedures (SOPs) across core business functions
- Manage and improve subcontractor onboarding, coordination, and payment processes
- Organize and optimize internal workflows and client communication systems
- Oversee and maintain the use of HoneyBook CRM or recommend CRM improvements
- Support with the recruitment and onboarding of future team members
- Act as a key point of contact and decision-maker in Dennis’s absence
- Maintain clear, proactive communication with Dennis and Inside Out Hiring throughout onboarding and ramp-up
Ideal Candidate Profile - Proven operations or project management experience in the home improvement or construction industry
- Highly detail-oriented, organized, and process-driven
- Skilled in documenting and implementing efficient systems and workflows
- Fluent in English; Spanish proficiency is a plus but not required
- Comfortable with remote collaboration tools and various CRM platforms
- Proactive, dependable, and confident in managing contractors and client workflows independently
|
