JOB INFO

Job Title

Virtual Assistant (VA) - Inbound Calls & Appointment Setting

JobID

BRANIC

Industry

Manufacturing

Location

LATAM

Status

Full Time

Work Schedule

Thursday-Monday, varied hours

Thursday & Monday: 11 AM - 7 PM EST

Friday: 12 PM - 7 PM EST

Saturday & Sunday: 10 AM - 6 PM EST

Pay rate

$1,000 - $1,200/month + potential productivity bonuses

Target Start

14 April 2025

JOB DETAILS

About the Client:

The client specializes in advanced wood and concrete sealing solutions, providing long-lasting protection for decks, driveways, fences, and other surfaces. Serving multiple regions, they focus on delivering high-quality, eco-friendly treatments that enhance durability and reduce maintenance. With a commitment to innovation and customer satisfaction, the client ensures superior results for both residential and commercial properties.

Role Overview
We are looking for a proactive and tech-savvy Virtual Assistant to manage inbound calls, schedule appointments, and follow up on voicemails and emails. The ideal candidate will also have the potential to expand into social media marketing in the future.

Primary Responsibilities

• Handle inbound calls (including overflow and weekend coverage)
• Schedule appointments using Acuity Scheduling
• Follow up on voicemails and emails promptly
• Maintain a positive and professional phone presence
• Provide excellent customer service with patience and active listening
• Stay organized and manage multiple communication channels efficiently
• Potentially assist with social media marketing in the future

Key Qualifications & Skills

• Fluent English speaker (Latin America preferred for time zone alignment)
• Excellent communication skills with a patient and energetic phone presence
• Sales-oriented mindset to effectively set appointments and engage customers
• Tech-savvy and comfortable using the following tools:
  • RingCentral (for managing calls)
  • Acuity Scheduling (for appointment management)
• Proactive follow-up skills to ensure timely responses
• Adaptability and willingness to learn new tools and processes
• Experience in social media marketing is a plus