About the Company

The client is a reputable, family-owned roofing business that has proudly served the Chicagoland area for over 20 years. They are known for their integrity, high-quality craftsmanship, and customer-first approach, offering comprehensive residential and commercial roofing solutions. The company culture emphasizes education, ethical practices, and building long-term relationships with customers.

About the Role

As a Remote Admin & Customer Service Assistant, you will be the front line of communication for this busy roofing company. You’ll handle a mix of customer service, administrative support, and scheduling duties to ensure smooth daily operations and high customer satisfaction. This is a long-term, full-time opportunity for someone who is detail-oriented, bilingual (English/Spanish preferred), and thrives in a fast-paced, service-driven environment.

Key Responsibilities

• Handle inbound customer calls and inquiries with professionalism and clarity
• Conduct detailed call intakes and collect necessary information
• Schedule roof inspections, service appointments, and follow-ups
• Prepare and manage digital job files, reports, and documentation
• Process estimates, invoices, and insurance-related paperwork
• Maintain and update customer records in the CRM (JobNimbus)
• Assist with lead generation and follow-up tracking
• Coordinate communication between field technicians and office staff
• Conduct post-service follow-ups to gather feedback and ensure satisfaction
• Support general office tasks as needed
  
  

Qualifications

• Bilingual in English & Spanish (strong verbal and written skills preferred)
• Proven experience in customer service or administrative roles
• Confident and clear phone communication style
• Typing speed test required (WPM benchmark to be confirmed)
• Proficient with Microsoft Word, Excel, and Google Workspace
• Experience with CRMs (preferably JobNimbus) and invoicing tools
• Ability to multitask and stay organized in a remote work environment
• Prior experience in roofing, construction, or field services is a plus