C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
JOB TITLE: Customer Success Specialist
JOB ID: VRCSS
Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (1-hour break, two 15-minute breaks)
Days Off: Saturday & Sunday
Offer: 1,000USD / monthResponsibilities:
- Frontline to all clients
- Communicate with clients if there’s any escalations
- Reach out to failed payment/delinquent accounts
- Via phone call at least twice a day
- Text
- Keep track of the delinquent accounts
- Submit weekly report to our CEO (Weekly and monthly Business review)
- Update the weekly review document
- Submit a weekly cancelation report to our CEO and Operations Manager
- Coordinate with the onboarding specialist during handover (start of 5th week)
- Create and update scripts for the clients (using RingCX)
- Join all onboarding sessions to ensure that we are accepting tasks that’s within our scope and addresses concerns immediately
- Set meetings with the client
- Send PandaDoc agreement during onboarding if the onboarding manager is not around